Sales of continence care products do not need to be accompanies by a VAT Exemption Declaration providing the order is for an individual who is suffering from a chronic continence condition and not an organisation. The order must be less than 200 disposable pads, 50 washable pads or 10 pads or waterproof or leakproof underwear.

If you are an individual with a chronic continence condition and wish to place and order which is larger than these amounts, you will pay VAT on your purchase unless you complete a VAT exemption form or declare VAT exemption during the checkout process.

If you wish to apply for VAT exemption so that you can order products over the phone, please call us on 0800 028 9470 and we can arrange a form to be sent to you.

The VAT Exemption Declaration form should be returned to us:

By post: Paul HARTMANN Ltd, Heywood Distribution Park, Pilsworth Road, Heywood, OL10 2TT

By fax: 01706 363211

By email: [email protected]