About HARTMANN Direct
Who Are We?
HARTMANN Direct are leading suppliers of incontinence products, providing quality supplies to customers across the UK. We pride ourselves on the quality of our products, customer service and reliability.
The values that HARTMANN Direct uphold are consistent across the HARTMANN brand. Our primary mission is to improve the healthcare experience for our customers, and our wide team of healthcare professionals and incontinence experts make this possible. Drawing from our parent company, HARTMANN, HARTMANN Direct aim to provide more than just incontinence products to our customers. We also strive to provide expert advice and knowledge.
Why Trust HARTMANN Direct?
The HARTMANN family brand has been established since 1818, going further for healthcare each step of the way. As a division of HARTMANN, HARTMANN Direct has a wealth of expertise and over 200+ years of experience in the healthcare industry.
What Do Our Customers Think?
Providing excellent service to our customers is a priority. Our products are not just a necessary medical supply, they are often a factor in maintaining a good quality of life. See below how HARTMANN Direct products helped Adrienne's husband Jeff regain confidence and normality in his day-to-day life after he was diagnosed with Dementia.
“Incontinence is not the first thing you think of being associated with Dementia, but since my husband, Jeff, was officially diagnosed 4 years ago we’ve found out that its quite common. Jeff’s problem is not remembering quickly enough that he needs to go to the toilet during the day and thus having frequent accidents during the night. We tried to manage it ourselves to begin with by looking out for signs he needed the toilet and setting the alarm during the night to take him to the toilet. However, this became increasingly challenging especially at night as he was frequently soiling the bed.
This was upsetting and confusing for him and meant that I had to strip the bed, which resulted in very broken sleep for me as it always took me a while to fall back to sleep as I was waiting for the next accident. As a carer, I was exhausted and had lots of additional washing to do in the morning. I didn’t really know where to look, so tried some pads and pants from the supermarket. These are bulky to carry home and didn’t really manage the urine- it was a bit better but not great.
My son helped me look online and found HARTMANN Direct, we talked to the helpline to find some options to try- they were helpful and understanding.The MoliCare® pull up pants are much better for Jeff as they look like normal underwear, so he doesn’t get upset wearing them. He can still pull them up and down like normal pants, which helps him maintain his dignity.
We want him to keep his independence for as long as possible and minimise what is already a confusing world for him. MoliCare® pull up pants and HARTMANN Direct service has helped us enormously to regain some normality in our lives”
-Adrienne, October 2019
We have been shortlisted for the Institute of Customer Service's Customer Satisfaction Awards for the past 3 years for our innovative applications of technology and employee engagement strategies.
PAUL HARTMANN Limited aims to ensure that our products / services always meet the needs of our customers in accordance with customer, statutory and regulatory requirements, as well as our policies and procedures.
Labour Standards Policy
This policy aims to provide clarity to our employees, customers, suppliers and other stakeholders concerning HARTMANN’s commitment and approach to respecting human rights and labour standards throughout our direct operations.
COVID Secure Certificate
We confirm that we have complied with the government’s guidance on managing the risk of COVID-19. A copy of our COVID Secure Certificate is available to download here.