Request a Toilet Access Card

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Order your free toilet access card!

The sudden, desperate urge to go to the toilet when away from home is something many people face on a regular basis, especially if they are one of the estimated 14 million people in the UK who have problems controlling their bladder or the 6.5 million with bowel issues.

To assist with this problem, HARTMANN have developed a credit card sized card, available to order for free by completing the form below.

You can show this card to request to use the toilet at a shop, restaurant or other UK business in a discreet way. It doesn't guarantee access to their toilets (as every business has different health and safety rules), but it explains that you have a genuine need that requires the urgent use of a toilet.


Due to the quantity of products in your basket, you must declare that you, or the person that you are buying for, is eligible for VAT exemption.

Please tick the box below to confirm:

  1. You are not purchasing on behalf of an organisation, institution or any other business entity.
  2. You are purchasing incontinence protection products for yourself or another individual who suffers from a chronic condition which requires management.

Please note that VAT exemption excludes skin care products, these will always be charged VAT.

There are severe penalties for making a false declaration. If you are in any doubt about your own eligibility of the goods you are buying, before confirming your eligibility, you should get advice from any local VAT office or by telephoning the VAT Disabled Reliefs Helpline on 0300 123 1073.