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Privacy Policy

PAUL HARTMANN Ltd understand the importance of on-line security.

How do we protect your information?
PAUL HARTMANN Ltd takes all reasonable steps to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.

PAUL HARTMANN Ltd is committed to complying with the Data Protection Act 1998. You can access our Website home page and browse our site without disclosing your personal data. However, when you register on the HARTMANN Direct website, you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?
We receive information directly from you when you register with us. If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?
We use the information that we collect about you to:

Process your orders
Manage your account
Administer this website
Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.

If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so PAUL HARTMANN Ltd are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.

Who does PAUL HARTMANN Ltd disclose the information it collects to?
We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to:

Legal and debt recovery representatives for debt collection and debtor tracing purposes.
Reputable companies to fulfil your order or process your data on our behalf.

PAUL HARTMANN Ltd will not share your information with companies outside PAUL HARTMANN Ltd for marketing purposes. Please be aware that if the police or any other regulatory requests us, or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Marketing Manager at PAUL HARTMANN Ltd, Heywood Distribution Park, Pilsworth Road, Heywood, Lancashire, OL10 2TT. You may continue to receive mailings that are already on route to you for a short period of time while your request is being dealt with.

Your rights under the Data Protection Act 1998
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Credit Controller at PAUL HARTMANN Ltd, Heywood Distribution Park, Pilsworth Road, Heywood, Lancashire, OL10 2TT. If you think the information we hold on you is incorrect please contact the Credit Controller.

Monitoring Communications
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from Hartmann Direct may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and out going email.

Use of cookies
The website tracks users anonymously using third party cookies provided by Google Analytics.These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

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