Ordering

How can I change my account password?

You can change your password by logging into your account. You can click on change password to change the password on your account.

How can I view my order history?

You can view your previous orders and other account details by logging into your account (click on my account in the top right hand corner).

Where can I buy products in my local area?

HARTMANN products are only available by delivery.

Can I get the package delivered in plain boxes?

Yes you can. Most of our products are delivered in plain packaging anyway however there are some products which are not automatically sent in plain boxes. If you state when ordering or state it in the notes box online

How can I return my products?

Only unopened packets can be returned. A collection can be arranged via our courier for a charge of £15. You can also return unopened packages by post. A refund will be arranged for the value of the returned products. It is recommended that people try a sample of products before purchase to ensure they order the correct product.

How to I make a complaint if I’m not happy with my product?

Is you are not completely satisfied with your product or service, you can speak to us either by calling our Customer Services team on 01706 363200, or emailing us at customerservicesuk@hartmann.info. We aim to respond to all complaints within two working days.