Ordering

You can change your password by logging into your account. You can click on change password to change the password on your account.

You can view your previous orders and other account details by logging into your account (click on my account in the top right hand corner).

HARTMANN products are only available by delivery.

Yes you can. Most of our products are delivered in plain packaging anyway however there are some products which are not automatically sent in plain boxes. If you state when ordering or state it in the notes box online

Only unopened packets can be returned. A collection can be arranged via our courier for a charge of £15. You can also return unopened packages by post. A refund will be arranged for the value of the returned products. It is recommended that people try a sample of products before purchase to ensure they order the correct product.

Is you are not completely satisfied with your product or service, you can speak to us either by calling our Customer Services team on 01706 363200, or emailing us at [email protected] We aim to respond to all complaints within two working days.