Payment

Do you take cash on delivery?

No we can not accept cash on delivery. You can pay by credit/debit card, PayPal or cheque.

Do I need to pay VAT?

Not if you are purchasing products for personal use.

Do I need to pay for the delivery?

If your order is over £40 you do not have to pay carriage, under £40 there is a £4.95 charge for delivery.

If I buy in bulk will I get a discount?

As we try to offer our customers the best price we can regardless of how many are purchased, there is no discount for bulk purchases.

Due to the quantity of products in your basket, you must declare that you, or the person that you are buying for, is eligible for VAT exemption.

Please tick the box below to confirm:

  1. You are not purchasing on behalf of an organisation, institution or any other business entity.
  2. You are purchasing incontinence protection products for yourself or another individual who suffers from a chronic condition which requires management.

Please note that VAT exemption excludes skin care products, these will always be charged VAT.

There are severe penalties for making a false declaration. If you are in any doubt about your own eligibility of the goods you are buying, before confirming your eligibility, you should get advice from any local VAT office or by telephoning the VAT Disabled Reliefs Helpline on 0300 123 1073.