How long will it take my delivery to arrive?

Your delivery will be with you within 3-5 working days of your order being placed.

Can I order outside the UK?

HARTMANN have subsidiaries in lots of countries around the world and some have their own way to purchase products directly however HARTMANN GB do not ship to other countries.

Will the driver be able to put the products away for me?

The drivers are only insured to take the products to your doorstep so they should not enter your house.

Can I request morning or afternoon delivery?

The courier company that we use do not provide the option to select a morning or afternoon delivery.

Can the delivery be left in a safe place?

We can leave the delivery in a safe place for you. Mention this when placing your order or add it to the comments box online.

Due to the quantity of products in your basket, you must declare that you, or the person that you are buying for, is eligible for VAT exemption.

Please tick the box below to confirm:

  1. You are not purchasing on behalf of an organisation, institution or any other business entity.
  2. You are purchasing incontinence protection products for yourself or another individual who suffers from a chronic condition which requires management.

Please note that VAT exemption excludes skin care products, these will always be charged VAT.

There are severe penalties for making a false declaration. If you are in any doubt about your own eligibility of the goods you are buying, before confirming your eligibility, you should get advice from any local VAT office or by telephoning the VAT Disabled Reliefs Helpline on 0300 123 1073.