Are You VAT Exempt?

Sales of continence care products do not need to be accompanied by a VAT Exemption Declaration providing the order is for an individual who is suffering from a chronic continence condition and not an organisation. The order must be less than 200 disposable pads, 50 washable pads or 10 pairs of waterproof or leakproof underwear.

If you are an individual with a chronic continence condition and wish to place an order which is larger than these amounts, you will pay VAT on your purchase unless you complete a VAT exemption form or declare VAT exemption during the checkout process.

If you wish to apply for VAT exemption so that you can order products over the phone, please call us on 0800 028 9490 and we can arrange for a form to be sent to you.

Alternatively you can download the form here.

The VAT Exemption Declaration form should be returned to us:

By post: PAUL HARTMANN Ltd, Heywood Distribution Park, Pilsworth Road, Heywood,  OL10 2TT

By fax: 01706 363211

By email: customer.service@uk.hartmann.info

Due to the quantity of products in your basket, you must declare that you, or the person that you are buying for, is eligible for VAT exemption.

Please tick the box below to confirm:

  1. You are not purchasing on behalf of an organisation, institution or any other business entity.
  2. You are purchasing incontinence protection products for yourself or another individual who suffers from a chronic condition which requires management.

Please note that VAT exemption excludes skin care products, these will always be charged VAT.

There are severe penalties for making a false declaration. If you are in any doubt about your own eligibility of the goods you are buying, before confirming your eligibility, you should get advice from any local VAT office or by telephoning the VAT Disabled Reliefs Helpline on 0300 123 1073.